Delivery and Returns

Every 24th Hue piece is packed by hand and sent with tracking, so you can follow it from our studio to your door.

When your piece is dispatched

Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 15:00 are prepared from the next working day.

UK delivery

 All parcels require a signature on delivery.

International delivery

International delivery is within 3-5 working days after dispatch. International orders may be subject to import duties and taxes, which are the recipient's responsibility.

Tracking

You will receive a tracking link by email as soon as your piece is on its way.

If something isn't right

If your parcel is delayed, arrives damaged or has not arrived within the expected time, contact us help@24thhue.com and we will look into it personally.

Please check your delivery address carefully at checkout. We are unable to change it once your piece has been dispatched.

Returns

Ready to Ship pieces can be returned within 48 days if unworn and still sealed; Custom pieces are prepared for you and cannot be returned unless faulty. Your statutory rights are not affected.

Ready to Ship

If you change your mind, let us know within 48 days of receiving your piece by emailing help@24thhue.com. You then have a further 3 days to send it back.

For hygiene reasons, every wig is sent with a hygiene seal. We can only accept a return if:

• the hygiene seal is unbroken
• the wig has not been worn, cut, coloured, styled or altered
• it is returned in its original packaging with all tags attached

Wigs whose hygiene seal has been removed cannot be returned unless faulty.

Return postage is your responsibility. We recommend a tracked, insured service, as we cannot accept responsibility for parcels lost on their way back to us.

Once your return arrives and has been checked, we will refund the price of your piece and the standard delivery cost to your original payment method within 14 days.

Custom pieces

Custom wigs are selected, coloured and finished to your chosen preferences, so they cannot be returned or exchanged for a change of mind.

Before your piece is prepared, we confirm every detail with you. If anything needs adjusting, please tell us before work begins.

Faulty or incorrect items

If your piece arrives faulty, damaged or not as described, contact us within 48hours of delivery with photographs. We will arrange a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015.

How to start a return

1. Email us help@24thhue.com with your order number and the reason for your return.
2. We will reply with the returns address and any instructions.
3. Send your piece back using a tracked service and keep your proof of postage.

Every return is handled personally. If you are unsure about anything, write to us before you send your piece back.